If you have been disconnected, the payment cut off is now 4:00pm for same-day reconnection and to avoid additional fees

We have a new Online Customer Portal!

All Instructions for how to register your new Online Payment Portal can be found here.

Just head to hcwd.com/bills to set up your account today!

We have been experiencing technical difficulties with our main phone line. If you’re having trouble reaching us, please try 270-505-4345.

Changes are coming!

May be an image of text that says 'New Billing Software! In an effort to better serve our customers, Hardin County Water District No. 1 will be implementing a new Billing Software in the month of October. We wanted to make you aware of some changes: > New look to your bill. > New Account Number. Hardin County Water District "Serving Hardin County 1952" New Automated Payment Number: 270-209-0102 New Online Account Profile for online payments, including automatic payments via credit/ debit cards'

Rural Loan Application – County Water System Improvements

  • Improvements are needed in our County Water System. Improvements include: 1) increasing filtration capacity at Pirtle Spring Water Treatment Plant; 2) Increase raw water influent rate from Gray Lane Pump Station; 3) Install a new booster pump station to service the Brizendine Tank. These improvements will create a more efficient and sustainable operation which will aid in the longevity of the system.
  • Estimated cost of the project is $995,000.
  • A loan is needed to fund the project.
  • A loan application has been submitted to USRDA which gives the District an interest rate of 2.25%.
  • USRDA loans require water bills to be at least 1% of Median Household Income (MHI) for our service area in order to proceed with the loan. The current MHI for Hardin County, Kentucky is $54,367.00. (Sources: https://www.census.gov/quickfacts/fact/table/hardincountykentucky/INC110219 and https://www.kentuckyhealthfacts.org/data/topic/show.aspx?loc=47&ind=70 )
  • The federal regulation for meeting 1% of the Median Household Income started in June 1997 when the Rural Utilities Service instituted new rules to streamline the Water and Waste Program.
  • This adjustment is for water only and will not affect sewer rates.
  • The majority of our customers fall in the 3,000 gallons used per month range. For a 3,000 gallon a month user, they would see an increase of approximately $9.00 on their monthly bill.
  • No date for a Rate Adjustment has been determined. Public notices will be made as more information becomes available.

Our Water Quality Report is now Available

Hardin County Water District No. 1
    Serving Hardin County since 1952
         2020 Water Quality Report

In compliance with the Federal Safe Drinking Water Act
Amendments, the Hardin County Water District No. 1’s CCR
is available For viewing at the link located HERE.

Eviction and Utility Relief!

Renters: assistance is available if you have fallen behind on rent or you utilities bills. To apply, click here.

Best Places to Work Winner for 2021!

Winter Water Main Breaks!

Ever wonder why there are more Water Main Breaks in winter? Check out this great video explanation from our friends at Wave 3!

Preparing to Re-Open?

Why Water Mains Break

We stumbled across this article written by the folks over at SEH, Inc. about why these things happen. Enjoy!