The drive-thru is open Monday-Friday from 8:00 am – 4:30 pm. The lobby remains closed at this time.

Important Information for our Customers!

We understand that the past 6 months have been a challenging time for many in our community. We are committed to working with our customers to navigate the financial difficulties some are facing as a result of the COVID-19 health crisis.

On March 16, 2020, we temporarily suspended disconnects and late fees for nonpayment of our water and sewer accounts. While this measure is not something we can sustain indefinitely, we did this as an emergency relief to help our customers who suddenly found themselves in financial hardship due to the COVID-19 health crisis.

By order of the Public Service Commission, regulated utilities in Kentucky may start disconnecting water to members who have not paid their bills beginning October 20, 2020. In an effort to give our customers additional time to make arrangements with us, Hardin County Water District No. 1 will resume disconnections for accounts with a past due balance starting November 6, 2020. Late fees will not be assessed until after December 31, 2020.

Customers with past due balances from March 16, 2020 to October 1, 2020 can choose two options:

Option 1: Pay your account in full by Friday, November 6, 2020. This can be done online at https://www.iwebms.net/hcwd1 or by calling our automated phone payment system at 270-872-0967.

Option 2: Set up a payment arrangement by Friday, November 6, 2020– we will do our best to accommodate your budget and needs. To set up a payment plan, please fill out the Covid-19 Payment Plan Contact Form, and one of our Customer Service Representatives will be in touch:

Covid-19 Payment Plan Contact Form

Looking for Payment Assistance?

There are some great organizations who offer payment assistance for those who qualify.

Community Action Kentucky, Inc. is accepting applications to provide financial assistance. Applications can be found here: https://teamkyfund.ky.gov/

United Way of Central Kentucky also provides guidance and assistance through their 2-1-1 helpline. You may dial the number or visit their webpage for more information: https://www.unitedwayck.org/2-1-1
Image may contain: text that says 'Need Payment Assistance? Hardin County Water District "Serving Hardin County Since 1952" TEAM KENTUCKY 2.1.1 Get Connected. Get Help. KENTUCKY Action community PARTNERSHIPS Don' get too far behind! Reach out to one of these wonderful organizations today or contact our Customer Service Team to discuss payment options today (270) 351-3222'

Payment Assistance!

Are you behind on your water bills? We would like to help by pointing you to some amazing resources in our community. Community Action Kentucky, Inc. is accepting applications to provide financial assistance. Applications can be found here: https://teamkyfund.ky.gov/

United Way of Central Kentucky also provides guidance and assistance through their 2-1-1 helpline. You may dial the number or visit their webpage for more information: https://www.unitedwayck.org/2-1-1

And, as always, our Customer Service Representatives are happy to assist you with payment plan options. Call 270-351-3222 to speak with someone from our Customer Service Team today!

PSC Order will be lifted October 20, 2020

Smoke Testing

Preparing to Re-Open?

Our Water Quality Report is now Available

Hardin County Water District No. 1
    Serving Hardin County since 1952
         2019 Water Quality Report

In compliance with the Federal Safe Drinking Water Act
Amendments, the Hardin County Water District No. 1’s CCR
is available For viewing at the link located HERE.

Updated Policy Change Notice

Service Center Lobby Closing

HCWD1 A 2020 Winner!

Why Water Mains Break

We stumbled across this article written by the folks over at SEH, Inc. about why these things happen. Enjoy!

http://www.sehinc.com/news/heres-why-water-mains-break