What We Learned This Week…

Early this week, HCWD1 experienced a rather large main break. Our staff worked to repair the main until 4:30 AM, and we issued a robo-call for our affected customers. Unfortunately, our system had never made a call to this many residents at once, and we experienced many delayed or failed calls. While we did publish the boil water advisory on facebook and with the local media, we regret that each customer didn’t receive their call in a timely manner. HCWD1 is now researching a new system and will make every effort to keep you better informed. We encourage all customers to verify that they have the correct phone number on file so that they can receive these calls in the future. Thank you for your understanding in this matter.