FAQ and Documents

Important Documents

Hardin County Water District No. 1 – Water Utility Tariff
View Document

City of Radcliff – Sewer Tariff
View Document

Hardin County Water District No. 1 – 2015 Annual Audit & Financial Report

View Document

Fort Knox Sewer Utility – Tariff and Contract
View Document

City of Muldraugh – Sewer Tariff
View Document

Notice To Customers: Purchased Water Adjustment
View Document

Application for New Service
View Document

New Water Account Information
View Document

FAQ

Why is my water bill so high?
Can I pick my due date each month?
How do I know my meter is being read accurately?
What will happen if I cannot pay my bill on time?
Is bottled water safer than tap water?
How come our water is so hard? 
How can I check for leak myself?
If I have a leak, do I have to pay for that water?
Why do I have to pay a CUSTOMER CHARGE?
When should I expect my deposit to be returned after I have requested my service be disconnected?
Can I request my deposit be refunded will I am still have an active account.
If I go out of town for a few months, why do I have to keep paying a water bill?
Why is my sewer bill so high? Why do I have to pay for Storm Water charges?
What is a Radcliff Franchise Fee?
Is there a faster way to pay my bill?
Who owns the Water District?
Why do I have my water service with Hardin County Water District No. 2 and my sewer service with Hardin County Water District No. 1?
What is the average water bill?
How much notice do I have to give to have my service disconnected? 
How much does it cost to transfer my services?

Why is my water bill so high?

Possible causes of high water consumption are:

  • Landscaping: Your water consumption may increase in the summer months because of irrigation.
  • Underground Leak: An underground leak may not always be apparent on the surface. Look for areas of lush grass, unexpected vegetation, or dark spots in your lawn resulting from fungus growth.
  • Running Toilet : A toilet that runs continuously can use as much as 4,000 gallons of water per day_ Even a slow, silent leak can add gallons to your bill. To check for a toilet leak, put a few drops of food coloring in the tank and see if it seeps into the bowl. If it does, replace the flapper valve and/or the rubber gasket at the bottom of the tank.
  • Faucets: Make sure your faucets turn off completely. Even a slow drip can use as much as 5,000 gallons of water per month. A steady stream can lose up to 21,000 gallons per month.

Back to the top

Can I pick my due date each month?

There are three billing cycles and the location of your address determines your billing cycle.

Back to the top

How do I know my meter is being read accurately?

To verify if your meter readings are accurate check your water meter against the bill when you receive it. Readings will be different due to the lapse in time, but it is a way to determine if the reading seems reasonable.

Back to the top

What will happen if I cannot pay my bill on time?

When a customer has a financial emergency, they may request a Payment Extension. This is intended to postpone part or all of a due water bill. Contact our Customer Service Department for further details.

Back to the top

Is bottled water safer than tap water?

Bottled water is not necessarily safer than your tap water. About one-quarter of bottled water is tap water that has been processed and repackaged, according to industry estimates. And though bottled-water quality is overseen by the Food and Drug Administration (FDA), whose standards for contaminants take into account the Environmental Protection Agency’s tap-water standards, the two standards aren’t always identical. For example, the EPA requires that tap water be monitored for asbestos, while the FDA imposes no such requirement on bottled-water manufacturers, maintaining that the sources are not likely to contain asbestos. Bottled water costs much more than tap water on a per gallon basis. Bottled water is valuable in emergency situations (such as floods and earthquakes), and high quality bottled water may be a desirable option for people with weakened immune systems. Consumers who choose to purchase bottled water should carefully read its label to understand what they are buying, whether it is a better taste, or a certain method of treatment.

Back to the top

How come our water is so hard? 

Hard water is water which contains minerals like calcium carbonate, magnesium carbonate, bicarbonates, sulfates, or chlorides, due to exposure to rocks or rocky soils. Our water source, Pirtle Spring is classified as underground water that is held in soil and pervious rocks and is affected by the flow and seepage of surface water.

Back to the top

How can I check for leak myself?

Make sure no water is running. Turn off all faucets and water-consuming appliances – even your automatic ice maker. Read your water meter. Write down the current reading. Read the meter again after 30 to 60 minutes. If the meter reading has changed, you have a leak.

There is also a leak indicator located on the meter. It is a red arrow to the left of the dial. If that arrow is moving after you have turned your water off this will indicate a leak also.

Back to the top

If I have a leak, do I have to pay for that water? 

The District has a policy where it must first be discovered what has caused the use of water past the meter.  At that time if the leak qualifies for an adjustment, according to the guidelines within the leak adjustment policy (see the Utility Water Tariff for complete details), then an adjusted rate may be applied to the “non-leak” usage.  There may also be an adjustment for sewer usage provided that the water leak did not enter the sewer system.

Back to the top

Why do I have to pay a CUSTOMER CHARGE? 

The charge is required to recover all costs associated with providing a customer meter and service connection.

Back to the top

When should I expect my deposit to be returned after I have requested my service be disconnected? 

We will final your account when the meter has been turned off and we get a final reading at the service location. Any refund will be sent to the forwarding address provided to the District at the time of your request.

Back to the top

Can I request my deposit be refunded will I am still have an active account.

A customer may request their deposit be returned to them after they have made twelve (12) months of payments with no penalties assessed to their account during this period.

Back to the top

If I go out of town for a few months, why do I have to keep paying a water bill? 

You would not be paying a water bill for the months you were out of town and did not have any water consumption. However, you would still be charged a minimum bill for Sewer ($19.63) along with the Customer Charge ($5.02) and Storm water Charge ($4.87) and any applicable taxes.

Back to the top

Why is my sewer bill so high? Why do I have to pay for Storm Water charges?

Sewer rates are calculated on the amount of water consumption.

Current sewer rates are:

  • 2,000 gallons or less $19.63 (Minimum)
  • Next 13,000 gallons at $6.40 per thousand
  • Over 15,000 gallons at $5.76 per thousand

A monthly service charge is imposed upon all real property in the City of Radcliff, to fund storm water management programs. This service charge shall be known as the Storm Water Management Fee (“The Fee”). The Fee is based on:

  1. The extent to which runoff from each property creates the need for the storm water management program
  2. The amount of impervious area on each property; and
  3. The cost of implementing a storm water management program

Back to the top

What is a Radcliff Franchise Fee?

The City of Radcliff under the law has the right to charge fees to the utility companies for the use of its streets and right of ways, and as the right to do business in this city. An agreement between the City of Radcliff and the District established the Franchise Fee at 3%.)

Back to the top

Is there a faster way to pay my bill?

The District offers several ways to pay your bill:

  • Drop Boxes – Payments may be dropped in the night deposit boxes at our main office and the drive through lane at 409 W. Lincoln Trail Boulevard in Radcliff (next to City Hall).
  • By Phone – Call our office during regular business hours to pay with a credit card or debit card.
  • Bank Draft – Sign up to have you payment deducted from your checking or saving account each month. You may visit of office to sign the Bank draft form and provide a copy of voided check.
  • Online – Visit our website www.hcwd.com to make a payment. Easy instructions allows you to pay your bill by credit card or debit card or echeck.
  • Automated Payment System – Make a payment by phone with either your debit/credit card or eCheck.

Back to the top

Who owns the Water District?

Hardin County Water District No. 1 is a water district organized pursuant to KRS Chapter 74, is a utility subject to Commission jurisdiction. KRS 278.010(3)(d); KRS 278.015; KRS 278.040.

Back to the top

Why do I have my water service with Hardin County Water District No. 2 and my sewer service with Hardin County Water District No. 1?

Your water/sewer utility provider is based on your service location within the county. Service areas are determined by a utility’s ability to provide the services. We know this can be a little confusing and by providing this information will help explain our process. Each month your Water Utility will provide HCWD1 with the amount of gallons of water you used. Your sewer bill will then be calculated based on your water usage.

The District has a reciprocal agreement between Hardin County Water District No. 2 and will request that water service be discontinued if payment is not received for your sewer service before the assigned cutoff date. Hardin County Water District No. 2 charges a $50 turn off/turn on fee and the charge will be added to any past due amount owed.

Back to the top

What is the average water bill?

There are a number of variables to be considered in calculating an average water bill. How your family uses water depends on a wide variety of factors. How many people are in your family? Are people home during the day? Do you shower or bathe? Hand wash dishes or use a dishwasher?   Believe it or not, the average water usage per person per day could be 200 gallons.

Back to the top

How much notice do I have to give to have my service disconnected? 

We offer same day service if your request is received before 2:00pm.

Back to the top

How much does it cost to transfer my services?

If you move to a new location in our water service area, you can transfer your deposit to the new account. There will be a service charge ($11.00) to terminate service and a service charge ($11.00) to turn on water at a new location. If you new location changes your billing cycle, you will need to pay the current bill at your previous location before we can transfer your services.

Back to the top

Number 12